Refund Policy

We stand behind our product and aim to provide the best experience. However, refunds are only available under strict conditions outlined below to ensure fair use of our support resources.

14-Day Refund Guarantee

All refund requests must be made within 14 days of purchase. No refunds will be processed after this period under any circumstances.

Refund Eligibility Requirements

To qualify for a refund, customers must meet ALL of the following conditions:

• Follow all instructions: You must follow all troubleshooting steps, installation guides, and support instructions provided by our staff completely and accurately.
• Purchase required components: If our support team recommends purchasing additional components, software, or hardware to resolve compatibility issues, you must purchase and install these items as instructed.
• Provide proof of compliance: You must provide screenshots, videos, or other evidence showing you have followed all instructions and purchased recommended items.
• Maintain respectful communication: Any abusive, threatening, or disrespectful behavior toward our support staff will result in immediate forfeiture of refund eligibility.
• Complete troubleshooting process: You must work with our support team for a minimum of 7 business days before requesting a refund, unless the product is completely incompatible with your system.

Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Failure to follow any support instructions or troubleshooting steps
• Refusal to purchase recommended components or software
• Requests made after the 14-day guarantee period
• License keys that have been shared, resold, or transferred to other users
• Claims of incompatibility without providing system specifications
• "Changed mind" or "no longer need" requests
• Purchases made through third-party resellers

Processing Fees

Even when refund eligibility is met, processing fees may apply:

• Standard Pocessing fee: $15-25 for administrative costs

Refund Policy Agreement

• By purchasing our product, you agree to this refund policy and waive any rights to dispute it through chargebacks, legal actions, or third-party mediation.
• This policy supersedes any previous refund policies and takes precedence over payment processor policies.
• We reserve the right to deny refunds to customers who have previously requested multiple refunds or shown patterns of abuse.
• All refund decisions are final and non-negotiable.

Payment Processing Time

• crypto payments: once a refund is approved, funds will be sent to your wallet within 5-10 minutes. we will confirm the transaction in your support ticket before closing it.
• credit card payments: refunds will appear on your bank statement within 5-10 business days, depending on your bank's processing time.

Refund Policy Updates

• we reserve the right to modify this policy at any time. we recommend reviewing this page frequently. if material changes are made, we may notify you via our website, telegram, email, or any method we determine at our sole discretion.
• the last updated date at the top of this page reflects when changes take effect. any modifications replace all prior refund policies.

Contact Us

if you have any questions regarding this refund policy, please visit our discord server and open a ticket.